Contact Us

We are always glad to hear from readers. Whether something on the site helped you, confused you or looked out of date, our team wants to know. Messages from people who actually read the pages are one of the best ways we have of keeping the information accurate.

How to reach us

The simplest route is email: info@bethanyrae.co.uk. Please include the page address if your message relates to a specific article, as it helps us find the detail you mean without guesswork.

What we can help with

• Corrections: if a sign-up step, deposit limit, verification rule or payment method described on a page no longer matches what a casino shows, tell us and we will check it against the source.
• Feedback: suggestions on what to explain more clearly, such as how bonus wagering or withdrawal checks work, are very welcome.
• General questions about the site: how pages are put together, how information is sourced, or anything else about how we work.

What we cannot do

We are an independent information site, not a casino operator. We have no access to anyone's casino account and cannot see balances, approve or chase withdrawals, process deposits, lift restrictions or resolve verification problems. For any of those issues, please contact the casino's own customer support directly, as only they can act on your account.

When to expect a reply

We read every message and aim to respond within a few working days. Corrections that need checking against a casino's terms may take a little longer, but we will let you know once we have looked into it.

Your information

Anything you send us is used only to deal with your message; you can read how we handle personal details in our privacy policy.

If gambling has stopped feeling like entertainment, please pause and speak to someone who can help before you play again.

This site is intended for readers aged 18+ only; for free, confidential support, contact GamCare or BeGambleAware.